Cloud-based coordination of remote service appliances

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United States of America Patent

PATENT NO 10721232
APP PUB NO 20170223022A1
SERIAL NO

15208257

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Importance

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Abstract

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Systems, and methods are provided to provide cloud-based coordination of customer premise service appliances. A system can include a cloud-based service platform, which includes a coordination server and a cloud-based service appliance, and an on-premise service appliance. The coordination server is configured to establish a service session, select a service appliance, and control a sequence of operations on the selected service appliance. Establishing the service session can include establishing a service session with a first client in response to a service request received from the first client, the first client associated with an account including a service policy. Selecting the service appliance can include selecting the cloud-based service appliance or the on-premise service appliance, based on the service policy, to handle the service request. Upon selection of the on-premise service appliance, the coordination server controls a sequence of operations performed by the on-premise service appliance to satisfy the service request.

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Patent Owner(s)

Patent OwnerAddress
DOCUSIGN INC221 MAIN STREET SUITE 1000 SAN FRANCISCO CA 94105

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Fleischman, Eric Redmond, US 33 702
Peterson, Donald Grant Lake Forest Park, US 9 47

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