Adaptive communication handling

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United States of America Patent

PATENT NO 9883031
SERIAL NO

15496148

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Abstract

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A method can include accessing, from memory, sensor data in response to detecting an incoming communication to a given communication endpoint. The sensor data represents at least one of a condition of the given communication endpoint or a condition of an operating environment associated with the endpoint. The method can also include analyzing the sensor data to determine endpoint condition data corresponding to at least one of a willingness or availability of a user to answer the incoming communication at the given communications endpoint. The method can also include adapting a duration that the incoming communication is offered to the given communication endpoint based on the endpoint condition data.

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Patent Owner(s)

  • SHORETEL, INC.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Burns, Robert R Campbell, US 10 226

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