REMOTE RESOLUTION OF CUSTOMER ISSUES ENABLED BY INTEGRATING MULTIPLE COMMUNICATION TECHNOLOGIES USING A HANDHELD CONFIGURATOR
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United States of America Patent
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app pub date -
Mar 1, 2016
filing date -
Mar 1, 2016
priority date (Note) -
Abandoned
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Abstract
An apparatus includes a first interface, second interface, and at least one processing device. The first interface is configured to communicate with a transmitter coupled to a field device operating in an industrial process and automation system. The second interface is configured to communicate with a remote server through a wireless network. The at least one processing device is configured to control the first interface to communicate with the transmitter coupled to the field device; control the first interface to retrieve device information related to the field device from the transmitter; and control the second interface to transmit, through the wireless network, the device information to the remote server.
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