VIRTUAL ASSISTANT ESCALATION
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United States of America Patent
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Mar 21, 2017
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Mar 22, 2016
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Abstract
Techniques and architectures for analyzing conversations between users and virtual assistants to identify instances where the virtual assistants have not satisfied user requests are described. The techniques and architectures may use such analysis to tag conversations regarding unsatisfied user requests, provide information to users regarding conversations with unsatisfied user requests, learn conversation or contextual data for unsatisfied user requests, and/or perform a variety to other processes to improve the virtual assistants.
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