SYSTEM FOR CONTACTING A CLIENT BASED UPON CLIENT DEVICE ANALYSIS
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United States of America Patent
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app pub date -
Apr 11, 2016
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Apr 11, 2016
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Abstract
Client communication is dependent on a client device and client attributes. A computerized method includes the following steps: acquiring a set of behavioral information; acquiring a set of client device information; determining a set of recommended attributes for a communication strategy based upon the sets of client and device information; implementing the communication strategy by sending a first client inquiry to the client via the client device, wherein the first client inquiry is based at least in part on the set of recommended attributes of the communication strategy; analyzing a client response to the first client inquiry; refining, based upon the client response to the client inquiry, the set of recommended attributes to form a set of revised attributes; and sending a second client inquiry to the client via the client device, wherein the second client inquiry is based upon the set of revised attributes.
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