Connected machine initiated service
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United States of America Patent
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Apr 30, 2019
Grant Date -
Dec 14, 2017
app pub date -
Jun 8, 2016
filing date -
Jun 8, 2016
priority date (Note) -
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status (Latency Note)
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Abstract
Event data that includes an identification of a registered device and a state of the registered device may be received by a contact center, where the registered device is different from the user device. A resource requirement for a communications session between a user device and an agent device may be determined by the contact center based on the event data. Routing information that enables the user device to establish a communications session with the agent device without a need for a user of the user device to provide the identification of the registered device to an agent of the agent device may be generated by the contact center based on the resource requirement.
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