System and method of distributed maintenance of contact center state

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United States of America Patent

PATENT NO 10171661
APP PUB NO 20170366669A1
SERIAL NO

15694009

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Abstract

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A system and/or a method of distributed maintenance of contact center state including the state of contact center objects which may include directory numbers and agents. Device controllers and call controllers are used to monitor device and call information. Data aggregation nodes are connected to the device controllers and call controllers. The data aggregation nodes share directory number state information and agent state information via a publish-subscribe bus, and aggregate state information to form full state information.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Barinov, Vitaly Y Clayton, US 19 418

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