Image processing system, control apparatus, image processing apparatus, and methods of controlling these
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United States of America Patent
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Dec 4, 2018
Grant Date -
Dec 21, 2017
app pub date -
Jun 9, 2017
filing date -
Jun 20, 2016
priority date (Note) -
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status (Latency Note)
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Abstract
An image processing system includes a control apparatus and an image processing apparatus to which the control apparatus is connected and that accesses a network via the control apparatus, wherein remote maintenance by an information processing apparatus is performed via the network. The image processing apparatus connects to a server apparatus that relays communication between the control apparatus and the information processing apparatus. The control apparatus notifies the image processing apparatus that it will restart in accordance with a restart instruction from the information processing apparatus which is connected to the control apparatus via the server apparatus and which maintains the control apparatus remotely, the restart being instructed by the information processing apparatus to the control apparatus while the remote maintenance of the control apparatus is continuing, and instructs the image processing apparatus to reconnect to the server apparatus, in accordance with completion of the restart of the control apparatus.
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