Method for interacting with a group of individuals as a single contact

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United States of America Patent

PATENT NO 10114886
APP PUB NO 20170371951A1
SERIAL NO

15701154

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Abstract

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A method for establishing a group of individuals as a single contact entity eligible for contact services within a contact center includes the steps (a) identifying a group and each group member according to existing group rules and member profiles; (b) identifying and quantifying the unifying aspects of the members in the group; (c) aggregating the contact information for each group member relative to communications channels common to the group members and to the contact center; and (d) establishing one or more temporary and or permanent group channels between the contact center and the group members.

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International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Mezhibovsky, Vladimir San Francisco, US 44 1012
Ristock, Herbert Willi Artur Walnut Creek, US 134 4019

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