CONCEPT-BASED SEARCH AND CATEGORIZATION

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United States of America Patent

SERIAL NO

15268626

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Abstract

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A system and method for concept-based search and categorization that uses a lexical database to take a search term and from this to build a set of concepts and related terms and then searches stemmed or lemmatized text from a call transcription, email or chat message to perform categorization based on these concepts.

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Patent Owner(s)

Patent OwnerAddress
NEWVOICEMEDIA LTDNEWVOICEMEDIA HOUSE JAY CLOSE BASINGSTOKE HAMPSHIRE RG22 4BS

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Unitt, Ashley Basingstoke, GB 31 508

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