Measuring mutual understanding in human-computer conversation

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United States of America Patent

PATENT NO 10789534
APP PUB NO 20180032881A1
SERIAL NO

15223485

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Abstract

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Technical solutions are described for analyzing a natural language conversation-generating machine. The computer implemented method includes identifying, from a conversation log, a plurality of adjacency pairs. The method further includes determining, from the adjacency pairs, a number of adjacency pairs with outcome success indicators. The method further includes determining, from the adjacency pairs, a number of adjacency pairs with outcome failure indicators. The method further includes computing a mutual understanding score for the machine by computing a ratio of the number of adjacency pairs with outcome success indicators and the number of adjacency pairs with outcome failure indicators.

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Patent Owner(s)

  • IBM CORPORATION

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Hosn, Rafah A New York, US 45 2346
Moore, Robert J San Jose, US 54 1443

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