Analytics to determine customer satisfaction

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United States of America Patent

PATENT NO 10360526
APP PUB NO 20180032939A1
SERIAL NO

15221185

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Abstract

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A computer-implemented method for analyzing customer satisfaction is presented. The computer-implemented method may include capturing visual images related to individuals and order consumables, determining, by a processor, at least one measurable metric to predict variations indicating different satisfaction levels, and dynamically refining parameters if the variations exceed one or more thresholds. The computer-implemented method further includes receiving the captured visual images of the individuals and the order consumables by least one camera in communication with the processor.

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Patent Owner(s)

  • INTERNATIONAL BUSINESS MACHINE CORPORATION

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Balakrishnan, Karthik White Plains, US 335 2038
Jenkins, Keith A Sleepy Hollow, US 74 455
Linder, Barry P Hastings-on-Hudson, US 58 471

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