METHOD AND SYSTEM FOR FACILITATING COMMUNICATIONS ACCORDING TO INTERACTION PROTOCOLS

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United States of America Patent

SERIAL NO

15632069

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Abstract

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This disclosure presents methods, systems, computer-readable media, for facilitating communications according to interaction protocols. The techniques generally involve displaying an interface, tracking user interactions with the interface, generating possible interaction protocols for communication with a user, and selectively communicating with users based on one or more interaction protocols. Users may be provided with an interactive application download which enables user browsing activities to be tracked in greater detail, and enables users to be selectively chosen to receive communications from a terminal device. User behavior is estimated and protocols for communicating with users are continuously evaluated for potential use based on the estimates.

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Patent Owner(s)

Patent OwnerAddress
LIVEPERSON INC530 7TH AVENUE FLOOR M1 NEW YORK NY 10018

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Barak, Matan Ra'anana, IL 39 2375
Schwartz, Shlomi Sh'faim, IL 2 114

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