GENERATING NEXT USER PROMPTS IN AN INTELLIGENT ONLINE PERSONAL ASSISTANT MULTI-TURN DIALOG

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United States of America Patent

SERIAL NO

15238660

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Abstract

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Systems and methods for generating prompts for further data from a user in a multi-turn interactive dialog. Embodiments improve searches for the most relevant items available for purchase in an electronic marketplace via a processed sequence of user inputs and machine-generated prompts. Question type prompts, validating statement type prompts, and recommendation type prompts may be selectively generated based on whether a user query has been sufficiently specified, user intent is ambiguous, or a search mission has changed. Detection of a new dominant object denotes search mission change. Contextual associations between prompts and user replies are maintained, but a search mission change results in previous context data being disregarded. Prompts can be directed to unspecified knowledge graph dimensions based on data element association strength values, relative data element positions and depths in the knowledge graph, and generated following a predetermined order of data element knowledge graph dimension types.

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Patent Owner(s)

Patent OwnerAddress
EBAY INC2145 HAMILTON AVENUE SAN JOSE CA 95125

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Gaskill, Braddock South Pasadena, US 11 48
Haviv, Adi Guila New York, US 5 26

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