SELECTING NEXT USER PROMPT TYPES IN AN INTELLIGENT ONLINE PERSONAL ASSISTANT MULTI-TURN DIALOG

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United States of America Patent

SERIAL NO

15238666

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Abstract

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Systems and methods for selecting types of generated prompts for further data from a user in a multi-turn interactive dialog. In one scenario, a processed sequence of user inputs and machine-generated prompts improves searches for the most relevant items available for purchase in an electronic marketplace. The number of prompts may be limited to a predetermined maximum value. Prompt generation is minimized by incorporating into a knowledge graph world knowledge that helps user intent inference. Prompt generation may be suppressed if a search indicates the reply to a prompt will not lead to any satisfactory search results. Prompts can provide suggestions for available search results that either meet all query constraints, or meet only some query constraints if a search indicates no search results are available that meet all query constraints. Prompts can provide suggested incisive reply phrasing likely to improve search results through an affirmation or negation reply.

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Patent Owner(s)

Patent OwnerAddress
EBAY INC2145 HAMILTON AVENUE SAN JOSE CA 95125

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Gaskill, Braddock South Pasadena, US 11 48
Haviv, Adi Guila New York, US 5 26

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