Anticipating user dissatisfaction via machine learning

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 10713598
APP PUB NO 20180060754A1
SERIAL NO

15253394

Stats

ATTORNEY / AGENT: (SPONSORED)

Importance

Loading Importance Indicators... loading....

Abstract

See full text

A server of a transportation network determines characteristics of trips provided to users, as well as the usage of the services by users. Using the determined characteristics, the server trains a model that, for a given set of trips for a user, estimates a degree of likely user dissatisfaction with the trips. Based on the estimated degree of user dissatisfaction, the system can estimate user dissatisfaction in real time, directly after completion of a trip, and can take remedial actions should the user be estimated to be likely dissatisfied.

Loading the Abstract Image... loading....

First Claim

See full text

Family

Loading Family data... loading....

Patent Owner(s)

Patent OwnerAddress
CORTLAND CAPITAL MARKET SERVICES LLC AS ADMINISTRATIVE AGENT225 W WASHINGTON ST 9TH FLOOR CHICAGO IL 60606

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Guo, Fei Sunnyvale, US 68 311
Huang, Shiyun San Francisco, US 1 2
Wei, Dajiang Burlingame, US 1 2

Cited Art Landscape

Load Citation

Patent Citation Ranking

Forward Cite Landscape

Load Citation

Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
3.5 Year Payment $1600.00 $800.00 $400.00 Jan 14, 2024
7.5 Year Payment $3600.00 $1800.00 $900.00 Jan 14, 2028
11.5 Year Payment $7400.00 $3700.00 $1850.00 Jan 14, 2032
Fee Large entity fee small entity fee micro entity fee
Surcharge - 3.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge - 7.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00