System and method for anticipating and preloading data in a customer contact center

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United States of America Patent

PATENT NO 10033868
SERIAL NO

15253759

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Abstract

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A method for anticipating and preloading data in a customer contact center, the method comprising: monitoring, by a processor, an interaction of an agent of the customer contact center, with an agent device, during a communication session with a customer of the customer contact center; anticipating, by the processor, data to be accessed during a communication session; pre-loading, by the processor, the data in a memory device; detecting, by the processor, a request for the data; and providing, by the processor, the data for output on the agent device in response to the request.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Beilis, David Toronto, CA 24 506
Eisner, Josef Eric Larkspur, US 8 112
Ristock, Herbert Willi Artur Walnut Creek, US 134 4054

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