System, method, apparatus, and computer program product for providing mobile device support services

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United States of America Patent

PATENT NO 10681535
APP PUB NO 20180063704A1
SERIAL NO

15803272

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Importance

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Abstract

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A method is provided for diagnosing and assessing the status of a mobile device. Device status data acquired from a mobile device may be compared to benchmark values to diagnose potential faults with the mobile device. The potential faults with the mobile device, in connection with a determined probability of resolving at least one potential fault, are used to evaluate and determine the status of the mobile device. A corresponding system, apparatus, and computer program product are also provided.

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Patent Owner(s)

Patent OwnerAddress
ASSURANT INC28 LIBERTY STREET NEW YORK NY 10005

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Conrad, Cassandra G Naples, US 9 88
Hurst, Cameron E Asheville, US 8 84

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