SYSTEMS AND METHODS FOR THE DYNAMIC PRESENTATION OF QUESTIONS AND/OR PROMPTS
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United States of America Patent
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Apr 17, 2013
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Apr 18, 2012
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Abstract
Aspects of the present disclosure describe systems and methods for generating and presenting providing one or more questions and/or prompts to a customers that enable the customer to identify, diagnose, and/or resolve any technical problems the customer may currently be facing. Administrators may provide input to an interface, such as a graphical user interface (“GUI”), to automatically develop, arrange, group, and/or generate the series of questions/prompts provided to the customer. Other interfaces may be generated to receive input corresponding to the questions from other users and react to the input received from such users with appropriate responses or further questions.
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