SYSTEMS AND METHODS FOR INTERACTION ANALYTICS

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United States of America Patent

APP PUB NO 20250104700A1
SERIAL NO

18471812

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Abstract

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Systems and methods for recording and transcribing conversations in real-time. Sentiment analysis is performed on each utterance to determine both an intent of the conversation along with sentiment. Annotated transcripts are provided. A machine learning model may be used to augment sentiment analysis.

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Patent Owner(s)

Patent OwnerAddress
THE TORONTO-DOMINION BANK66 WELLINGTON STREET WEST TD TOWER 15TH FLOOR TORONTO M5K 1A2

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Dunne, Brendan Saint-Lazare, CA 18 106
Henault-Ethier, Michel Montreal, CA 3 26
Nippard, Christy Megan Clarence-Rockland, CA 1 0

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