Automatic call distributor telephone service
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Apr 12, 1988
Grant Date -
N/A
app pub date -
Oct 2, 1985
filing date -
Oct 2, 1985
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A method of balancing traffic loads to a plurality of customer automatic l distributors (ACDs). Each ACD periodically transmits call congestion data to a central data base. Periodically, the data is automatically analyzed and resulting call routing information stored at the data base. The call routing information is queried in response to each call directed to the customer to select and ACD for routing of the call. Other signals are independently sent from the ACDs to the data base to indicate the present availability of trunks. A given call may or may not be routed to the selected ACD depending upon the status of these signals. In this case, the ACD selection process is repeated at the data base.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully