Terminal based adjunct call manager for a communication system
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Aug 9, 1988
Grant Date -
N/A
app pub date -
Feb 14, 1986
filing date -
Feb 14, 1986
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
An adjunct call manager unit connects to a station set port of a telephone communication system and receives button identification and status signals to determine line, agent, and feature activation status of the system. In response to one or more of the received status signals, commands are sent to the system using button depression commands and switchhook commands to effectuate call processing control over the system. In one embodiment, the adjunct unit functions as an automated call distributor for managing incoming calls to the system.
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Family
International Classification(s)
Cited Art Landscape
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