Automated operator assistance calls with voice processing
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United States of America Patent
Stats
-
Jan 10, 1989
Grant Date -
N/A
app pub date -
May 7, 1986
filing date -
May 7, 1986
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A method and apparatus for identifying the class of an operator assistance call in order to reduce the operator work time for serving such a call. A customer dials 0 or dials 0 plus a directory number and is connected to a program controlled operator assistance system or switch. The switch initially connects the calling customer to a voice processing unit and prompts the customer to speak a command or key a command code. The command or command code is recognized and used to direct the flow of the control program to selectively defer a connection to an operator position. For example, for person-to-person calls, the operator position is only connected after the called customer terminal answers. Advantageously, such a method and apparatus substantially reduces operator work time for broad classes of frequently used operator assistance services.
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Family
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