Multilocation queuing for telephone calls
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Aug 28, 1990
Grant Date -
N/A
app pub date -
Oct 17, 1989
filing date -
Oct 17, 1989
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
This invention relates to methods and apparatus for queuing calls to a multilocation service provider having a plurality of automatic call distributors (ACDs). If all circuits to the ACDs are unavailable, a call is queued in one of a plurality of queues. One or more of these queues will allow call completion to any ACD of the service provider as soon as an agent of that ACD becomes available. Advantageously, the average waiting time for customers to that service provider is reduced, thereby improving service. In accordance with one feature of the system, the caller can select one of a plurality of choices of music on hold as offered by the service provider.
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Family
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