Automated attendant with direct inward system access

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 4955047
SERIAL NO

07346167

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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Apparatus (24) for connecting an outside caller (10) to an extension (14) of a local exchange (16) having a direct inward system access (DISA) feature includes a processor (90) and a memory (93) coupled to the processor (90) for storing at least one predetermined security code. A dialing information receiver (58) is controlled by the processor (90) to receive dialing information input from the outside caller (10). A second memory (94) is coupled to the processor (90) and the receiver (58) for storing the dialing information. A transmitter (58) is coupled to the processor (90) and the local exchanger (16) for transmitting second dialing information related to the dialing information to the local exchange (16). The processor may make a correlation between the dialing information and the second dialing information, or the dialing information may be passed through unchanged as the second dialing information. The apparatus preferably employs a standard trunk connection (34) between the apparatus (24) and the local exchange (16).

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First Claim

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Patent Owner(s)

  • ASPECT COMMUNICATIONS CORPORATION

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bindl, Ron H Downers Grove, IL 1 297
Dawson, Thomas M Lisle, IL 1 297
Klecka, Mark D Kekalb, IL 8 1016
Krakau, Herbert B Elmhurst, IL 15 1392
Morganstein, Sanford J Elgin, IL 38 3170

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