Customer definable integrated voice/data call transfer technique
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United States of America Patent
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-
Apr 16, 1991
Grant Date -
N/A
app pub date -
Oct 24, 1989
filing date -
Oct 24, 1989
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
In the present invention, a first agent terminal, of a group of multi-windowing agent terminals, answers an integrated voice/data call by (i) directly receiving and displaying call-related information from a communication system in a 'Phone' window, and (ii) retrieving data information from a host database system, and then transferring the voice portion and either (a) predetermined received call-related information, or (b) a current data display status indication directly to a second agent terminal of a second group of agent terminals. The second agent terminal uses the received data to access a same or other host database system for automatically displaying the pertinent data at the second agent terminal to continue the voice and data call.
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