Personalized automatic call routing
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United States of America Patent
Stats
-
Jun 25, 1991
Issued Date -
N/A
app pub date -
Jul 11, 1988
filing date -
Sep 22, 1986
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A user programmable telecommunication system for allowing calling parties to select optional call completion destinations during busy and no-answer status conditions. A telephone user can program the system to provide personalized voice responses to calling parties in response to busy and no-answer conditions. In addition, the voice prompts include one or more alternate destinations for assisting the calling party in completing the call. The telephone user preprograms the communication system for defining the alternate destinations so that the calling party is provided with a high likelihood of completing the call to a best possible destination under the circumstance.
First Claim
Family
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Cited Art Landscape
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