Operations monitoring system
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United States of America Patent
Stats
-
Mar 31, 1992
Grant Date -
N/A
app pub date -
Aug 7, 1990
filing date -
Aug 7, 1990
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A computer monitoring system which provides for the dynamic display of calling status information on an outbound dialing system. An operator at the workstation points to icons and, using a mouse, clicks on a selected device representing physical terminals or calling equipment to see summary data related to performance and status. Modifications of the procedure occur when a key is held down while pointing at an icon. In this case, the system will transition to a more detailed display screen and show summary charts and graphs of system or operator performance at their current task.
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