Switchless automatic call distribution system
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United States of America Patent
Stats
-
Dec 1, 1992
Issued Date -
N/A
app pub date -
Mar 25, 1991
filing date -
Nov 27, 1989
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
An automatic call distributing system for automatically distributing telephone calls placed over a network to one of a plurality of agent stations connecting the network via network service interfaces and providing agent status messages to the network, the system including receiving circuit connected via a network service interface to the network for receiving the agent status messages and a call arrival message from the network indicating that an incoming call has been made on the network, and routing circuit responsive to the receiving means for generating a routing signal provided to the network to connect the incoming call to an agent station through the network. Also disclosed are handling transitions of agent stations using transition notifications, transition requests and forced response signals.
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