Automatic call center overflow retrieval system
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United States of America Patent
Stats
-
Feb 9, 1993
Grant Date -
N/A
app pub date -
Nov 13, 1990
filing date -
Nov 13, 1990
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
Method and apparatus for recovering in-bound calls to a call center, which in-bound calls were directed to overflow. An embodiment of the inventive method includes the steps of: logging telephone numbers of in-bound calls that overflow the handling capacity of the call center, which telephone numbers are provided by the signaling capacity of the network to the call center; determining when call center agents become available; automatically initiating calls back to the logged telephone numbers; detecting when calls are answered; and causing call center agents to be connected thereto.
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