US Patent No: 5,243,643

Number of patents in Portfolio can not be more than 2000

Voice processing system with configurable caller interfaces

Stats

ATTORNEY / AGENT: (SPONSORED)

Importance

Loading Importance Indicators... loading....

Abstract

See full text

A voice mail processing system is provided which comprises a digital computer common-platform operable to communicate through telecommunication lines with an outside environment. Communications between callers and the voice mail processing system are performed through specific caller interfaces that are configurable so as to allow different caller interfaces to each caller to the voice mail processing system. Subscriber profile records that contain caller interface configuration information for each caller can be edited to store desired caller interface configuration information for any caller. Information in any subscriber's profile record is accessed by reference to a caller identification number associated with each caller, generated either by the system or by caller input.

Loading the Abstract Image... loading....

First Claim

See full text

all claims..

Related Publications

Loading Related Publications... loading....

Patent Owner(s)

Patent OwnerAddressTotal Patents
INTERVOICE LIMITED PARTNERSHIPRENO, NV104

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Polsky, Steven E Irving, TX 5 343
Sattar, Sohail Irving, TX 6 404

Cited Art Landscape

Patent Info (Count) # Cites Year
 
AVAYA INC. (3)
4,879,743 PBX and adjunct using multi-frequency tones for communication therebetween 90 1988
5,003,577 Voice and data interface to a voice-mail service system 88 1989
4,996,704 Electronic messaging systems with additional message storage capability 82 1989
 
AASTRA TECHNOLOGIES LIMITED (1)
4,985,913 Multiple message answering machine keyed to the incoming phone number 82 1989
 
ALCATEL N.V. (1)
4,799,144 Multi-function communication board for expanding the versatility of a computer 75 1984
 
ASPECT COMMUNICATIONS CORPORATION (1)
5,109,405 Automated call screening 178 1990
 
Bell Telephone Laboratories, Incorporated (1)
4,747,127 Customer programmable real-time system 80 1985
 
EICON NETWORKS CORPORATION (1)
4,852,149 Automated call filter 69 1988
 
FDR INTERACTIVE TECHNOLOGIES (1)
4,930,150 Telephonic interface control system 112 1988
 
HASHIMOTO CORPORATION (1)
4,903,289 Telephone equipment with multiple function 24 1988
 
InterVoice Limited Partnership (1)
4,959,854 Apparatus and method for automatically reconfiguring telephone network resources 41 1990
 
Messager Partners (1)
5,036,533 System for providing automatic voice messaging in a digital network environment 50 1990
 
MOTOROLA, INC. (1)
4,942,598 Telephone answering machine in paging systems with automatic number identification based message operations 272 1988
 
RONALD A. KATZ TECHNOLOGY LICENSING, L.P. (1)
5,128,984 Telephone interface call processing system with call selectivity 87 1989

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
PARUS HOLDINGS, INC. (9)
7,076,431 Robust voice browser system and voice activated device controller 18 2004
7,327,723 Computer, internet and telecommunications based network 12 2004
7,386,455 Robust voice browser system and voice activated device controller 8 2006
7,881,941 Robust voice browser system and voice activated device controller 5 2008
8,098,600 Computer, internet and telecommunications based network 3 2010
8,185,402 Robust voice browser system and voice activated device controller 3 2010
8,843,120 Computer, internet and telecommunications based network 0 2012
8,838,074 Computer, internet and telecommunications based network 0 2013
8,843,141 Computer, internet and telecommunications based network 0 2013
 
ANGEL.COM INCORPORATED (6)
6,888,929 Revenue generation method for use with voice network access provider system and method 78 2000
6,792,086 Voice network access provider system and method 75 2000
6,707,889 Multiple voice network access provider system and method 79 2000
6,501,832 Voice code registration system and method for registering voice codes for voice pages in a voice network access provider system 196 2000
7,457,397 Voice page directory system in a voice page creation and delivery system 42 2001
6,895,084 System and method for generating voice pages with included audio files for use in a voice page delivery system 247 2001
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (6)
5,625,775 Modem communication interface in a data processing system 32 1994
5,873,064 Multi-action voice macro method 36 1996
8,654,939 Recording and receiving voice mail with freeform bookmarks 0 2001
8,200,520 Methods, systems, and apparatuses for automated confirmations of meetings 1 2007
8,189,756 Telephone menu selection 2 2008
8,204,186 Selectable audio and mixed background sound for voice messaging system 5 2010
 
InterVoice Limited Partnership (6)
5,452,341 Integrated voice processing system 70 1993
5,469,500 Method and apparatus for delivering calling services 106 1993
5,572,581 Method and apparatus for delivering calling services 47 1995
5,644,631 Method and apparatus for delivering calling services 25 1996
6,173,437 Multimedia scripting tool 44 1997
8,681,965 Systems and methods for authenticating interactive voice response systems to callers 0 2008
 
CISCO TECHNOLOGY, INC. (5)
5,483,585 Apparatus for managing an element manager for a telecommunications switch 19 1994
5,953,350 Multimedia client for multimedia/hybrid network 45 1995
5,848,143 Communications system using a central controller to control at least one network and agent system 229 1996
5,878,130 Communications system and method for operating same 142 1998
6,587,480 Multimedia client for multimedia/hybrid network 39 1999
 
BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY (3)
5,537,466 Intelligent communications networks 25 1994
5,530,742 Intelligent communications networks 11 1995
5,912,961 Intelligent communications networks 16 1997
 
CITIBANK, N.A. (3)
5,825,856 Interactive voice response system for banking by telephone 129 1996
6,154,527 Interactive voice response system 77 1998
6,411,686 Interactive voice response system 33 2000
 
COMVERSE, INC. (3)
6,526,382 Language-oriented user interfaces for voice activated services 80 1999
7,139,706 System and method of developing automatic speech recognition vocabulary for voice activated services 10 2002
6,598,022 Determining promoting syntax and parameters for language-oriented user interfaces for voice activated services 59 2002
 
MICROSTRATEGY, INCORPORATED (3)
7,127,403 System and method for personalizing an interactive voice broadcast of a voice service based on particulars of a request 40 2002
7,039,165 System and method for personalizing an interactive voice broadcast of a voice service based on automatic number identification 40 2002
7,016,480 System and method for granting permission to receive interactive voice broadcast of a voice service 3 2002
 
NUANCE COMMUNICATIONS, INC. (3)
5,915,001 System and method for providing and using universally accessible voice and speech data files 642 1996
6,400,806 System and method for providing and using universally accessible voice and speech data files 142 1999
6,885,736 System and method for providing and using universally accessible voice and speech data files 53 2002
 
ORACLE CABLE, INC. (3)
6,529,586 System and method for gathering, personalized rendering, and secure telephonic transmission of audio data 46 2000
7,028,252 System and method for construction, storage, and transport of presentation-independent multi-media content 16 2001
6,775,358 Method and system for enhanced interactive playback of audio content to telephone callers 22 2001
 
SIEMENS ENTERPRISE COMMUNICATIONS, INC. (3)
5,675,631 Methods for providing enhanced addressing capability in voice messaging system networks 11 1993
5,764,733 Apparatus for providing enhanced addressing capability in voice messaging system networks 4 1996
6,434,222 Apparatus and method for automated multi-media messaging system information updating 32 1998
 
XIUS HOLDING CORP. (3)
6,704,563 Systems and methods for prerating costs for a communication event 32 1999
7,187,928 Call delivery systems for roaming prepaid subscribers 5 1999
7,486,945 Systems and methods for prerating costs for a communication event 6 2004
 
AT&T CORP. (2)
6,215,859 Delivery of urgent messages by integrated forced delivery and voice mailbox 30 1997
6,498,797 Method and apparatus for communication services on a network 79 1998
 
AT&T INTELLECTUAL PROPERTY I, L.P. (2)
7,535,998 Voice over IP method for developing interactive voice response system 3 2005
7,970,110 Voice over IP method for developing interactive voice response system 1 2009
 
CONVERGYS CUSTOMER MANAGEMENT DELAWARE LLC (2)
7,076,032 Method and system for processing telephone calls by IVR 15 2000
8,139,755 System and method for the automatic selection of interfaces 0 2008
 
GOOGLE INC. (2)
6,038,305 Personal dial tone service with personalized caller ID 117 1997
6,101,242 Monitoring for key words with SIV to validate home incarceration 88 1997
 
MITEL NETWORKS CORPORATION (2)
6,363,140 Dialable screening profile 36 1998
6,795,536 Automatic user preference selection for message playback based on caller line identification data 13 1999
 
NETCRACKER TECHNOLOGY SOLUTIONS INC. (2)
8,291,439 Data platform web services application programming interface 0 2007
8,473,303 System and method for establishing electronic business systems for supporting communications services commerce 0 2010
 
UNISYS CORPORATION (2)
5,974,118 System for coordinating on-line updates of call flows, functions and voice prompts of a telephony applications 6 1997
7,769,147 Voice messaging system with enhanced customizability 1 1999
 
American Telephone and Telegraph Company, AT&T Bell Laboratories (1)
7,461,381 Flexible network platform and call processing system 3 2003
 
APPLIED VOICE TECHNOLOGY A WASHINGTON CORPORATION (1)
5,699,089 Central control for sequential-playback objects 72 1994
 
AVAYA INC. (1)
7,359,495 Method and apparatus for uniform operational access across multiple information systems 2 2004
 
Common Voices LLC (1)
7,085,554 Subscriber migration system 5 2003
 
COMPUTER ASSOCIATES THINK, INC. (1)
6,473,786 Data acquisition and remote administration system 18 1999
 
CORUNDUM DATASAFE LLC (1)
5,526,408 Communication system 22 1994
 
EDIFY CORPORATION (1)
7,397,905 Interactive voice response (IVR) system providing dynamic resolution of data 2 2005
 
ERICSSON INC. (1)
5,768,362 Multiple field entry telephone directory for a cellular telephone 26 1996
 
HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P. (1)
5,448,698 Inter-processor communication system in which messages are stored at locations specified by the sender 64 1993
 
INTELLECTUAL VENTURES I LLC (1)
5,511,111 Caller name and identification communication system with caller screening option 342 1993
 
INTELLECTUAL VENTURES II LLC (1)
5,473,680 Methods and apparatus for interfacing with application programs to manage multimedia multiparty communications 55 1994
 
MICROSTRATETEGY INCORPORATED (1)
7,324,942 System and method for interactive voice services using markup language with N-best filter element 23 2002
 
MOBILEMEDIA IDEAS LLC (1)
5,479,476 Mobile telephone having groups of user adjustable operating characteristics for facilitating adjustment of several operating characteristics 168 1994
 
NCR CORPORATION (1)
5,943,401 Electronic forms voice messaging apparatus and method 12 1997
 
ORACLE INTERNATIONAL CORPORATION (1)
7,440,555 Method and apparatus for rendering audio streams from textual content for delivery to a user 0 2004
 
PHILIPS ELECTRONICS NORTH AMERICA CORPORATION (1)
6,216,104 Computer-based patient record and message delivery system 86 1998
 
PRICEINTERACTIVE, INC. (1)
6,606,374 System and method for recording and playing audio descriptions 29 1999
 
ROCKET SOFTWARE, INC. (1)
5,583,922 Telecommunication system for automatic switching between voice and visual data communications using forms 150 1995
 
RONALD A. KATZ TECHNOLOGY LICENSING, L.P. (1)
6,678,360 Telephonic-interface statistical analysis system 53 2000
 
SAMSUNG ELECTRONICS CO., LTD. (1)
5,737,393 Script-based interactive voice mail and voice response system 117 1997
 
SBC TECHNOLOGY RESOURCES, INC. (1)
6,724,875 Flexible network platform and call processing system 33 1997
 
SOUNDESIGNS MULTIMEDIA COMMUNICATION SYSTEMS LTD. (1)
RE38741 Audio communication system 0 1998
 
VERIZON PATENT AND LICENSING INC. (1)
7,623,644 System for executing advanced interactive voice response services using service-independent building blocks 0 2003
 
WORLDVOICE LICENSING, INC. (1)
8,433,043 Telephonic voice message transmission control method 0 2007