System for managing a hold queue

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 5278898
SERIAL NO

07707707

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A system for electronically managing calls in a hold queue wherein the hold queue is prioritized into a number of priority categories according to user selectable priority criteria. As an operator becomes available, the system selectively assigns the calls on hold to an available operator in a sequential manner according to the priority category of the calls and the type of hold queue utilized.

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Patent Owner(s)

Patent OwnerAddressTotal Patents
Aspect Software, Inc.WESTFORD, MA192
WILMINGTON TRUST, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENTGUILFORD, CT527

International Classification(s)

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  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Cambray, John E Pelham, NH 6 415
Smith, B Scott Londonderry, NH 16 1075

Cited Art Landscape

Patent Info (Count) # Cites Year
 
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Patent Citation Ranking

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