System for managing a hold queue
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United States of America Patent
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-
Jan 11, 1994
Grant Date -
N/A
app pub date -
May 30, 1991
filing date -
May 30, 1991
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A system for electronically managing calls in a hold queue wherein the hold queue is prioritized into a number of priority categories according to user selectable priority criteria. As an operator becomes available, the system selectively assigns the calls on hold to an available operator in a sequential manner according to the priority category of the calls and the type of hold queue utilized.
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