System for managing a hold queue

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United States of America Patent

PATENT NO 5278898
SERIAL NO

07707707

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A system for electronically managing calls in a hold queue wherein the hold queue is prioritized into a number of priority categories according to user selectable priority criteria. As an operator becomes available, the system selectively assigns the calls on hold to an available operator in a sequential manner according to the priority category of the calls and the type of hold queue utilized.

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Patent Owner(s)

Patent OwnerAddress
WILMINGTON TRUST NATIONAL ASSOCIATION AS ADMINISTRATIVE AGENT50 SOUTH SIXTH STREET SUITE 1290 MINNEAPOLIS MN 55402

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Cambray, John E Pelham, NH 6 426
Smith, B Scott Londonderry, NH 16 1139

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