Dynamic network call distributor
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United States of America Patent
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Mar 1, 1994
Issued Date -
N/A
app pub date -
Jul 9, 1993
filing date -
Dec 26, 1990
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
This invention relates to a method of distributing calls among a plurality of destinations of a customer. The calls are distributed according to a customer specified policy to maximize revenue or profit, to minimize waiting time or to minimize probability of abandonment. Different types of calls, such as orders, repair requests, and general information requests can be distributed differently. For example, if the criterion is maximizing profit, then calls of the most profitable type may be given preference for completion, while, during a busy period, some of the less profitable calls are rejected.
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Cited Art Landscape
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