Method and apparatus for automatic telephone scheduling system
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United States of America Patent
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-
Mar 22, 1994
Grant Date -
N/A
app pub date -
Oct 2, 1991
filing date -
Oct 2, 1991
priority date (Note) -
In Force
status (Latency Note)
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Abstract
An automatic telephone scheduling system (20) includes a data server (22), a dial server (24), and a plurality of agent workstations (28) which communicate with each other through messages transmitted over a local area network (30). The data server (22) has stored in its memory a plurality of account information records to be utilized for one or more calling campaigns. The dial server (24) includes an independent intelligent processor (80) which functions as a master to the data server (22) but as a slave to the agent workstations (28). The dial server (24) further includes a plurality of audio MUXes (88) and dialers (90) for automatically dialing and connecting calls to the agent workstations (28). In various embodiments, a plurality of data servers and/or a plurality of dial servers are employed.
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