Automatic customer call back for automatic call distribution systems
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United States of America Patent
Stats
-
May 10, 1994
Grant Date -
N/A
app pub date -
Oct 23, 1991
filing date -
Oct 23, 1991
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
An automatic call distribution system wherein, when no agent is immediately available, and the calculated delay before an agent is likely to become available is above a predetermined threshold, a record is made of the calling number (either received as part of call set up or inputs from the caller), and the record is queued. When an agent becomes available, or after a predetermined time, the ACD removes the top entry from the queue, places a call to the received calling number, and presents the call to an available agent.
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Family
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Cited Art Landscape
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