Importance

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Abstract

A private branch exchange (PBX) is provided particularly adapted for telemarketing. The PBX contains a virtual terminal interface for effecting outbound telemarketing calls which eliminates the need for a special telephone terminal, interfaced to a host computer, for initiating these calls. A successful call from the virtual terminal interface is immediately connected to an idle agent by the PBX's call handler. The PBX also is provided with a registration terminal interface which eliminates the necessity for the agent to interact with his or her telephone terminal. The registration terminal interface acts as a surrogate signaling part for the physical terminal interface to which the agent's telephone terminal is connected and is controlled by the agent's associated computer terminal. Upon registration of the telephone terminal with the PBX's call handler, all activity in connection with that telephone terminal is controlled by the agent's associated computer terminal.

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First Claim