System and method for controlling call placement rate for telephone communication systems
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United States of America Patent
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Jul 5, 1994
Grant Date -
N/A
app pub date -
Feb 19, 1991
filing date -
Feb 19, 1991
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A system and method is disclosed for controlling call placement rates for telephone systems providing call pacing system in which outbound calls are automatically paced so that as attendants become available a valid call is completed to be handled by the available attendant. The system takes advantage of a system which statistically monitors the average call completion time, the average agent in-use time, the average time to answer and the probability of a valid answer. Call placing overlap is controllable in conjunction with the monitored statistical parameters to achieve operation around any desired system operating parameter. The system is controlled by a plurality of precisely defined operational tasks operating in a hierarchical manner.
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