Interface system and method for interconnecting a voice message system and an interactive voice response system
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United States of America Patent
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Sep 20, 1994
Issued Date -
N/A
app pub date -
Aug 2, 1993
filing date -
Oct 28, 1991
priority date (Note) -
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Abstract
A communication system for verbal telephonic communication has a voice message system for storing and retrieving voice messages integrated with a computer database accessing system for storing and retrieving text messages from a separate computer system and for converting the text messages into voice. The systems are integrated via a network which coordinates the functions of each individual system. Additionally, the input/output ports of the voice message system and the computer database accessing system are connected in a parallel fashion to at least one telephone line. In this configuration a user may access both voice messages and database information, including text or electronic mail messages, with a single telephone call. Optionally, facsimile messages can be stored, retrieved and manipulated with a single telephone call.
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