Remote diagnosis of copy quality defects
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United States of America Patent
Stats
-
Nov 15, 1994
Grant Date -
N/A
app pub date -
Jul 30, 1993
filing date -
Jul 30, 1993
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A method for remotely diagnosing copy quality defects. The image scanner on a system reprographics machine, or other digital copier, is used to scan a document that has a copy quality defect. Information about the problem, which may include the scanned image itself as well as machine related parameters resident in non-volatile memory, is then transmitted to a host computer that can diagnose the problem. The diagnosis and instructions for correcting the defect are thereupon given either to a service representative or transmitted back to the user, who can then correct the problem. In some instances, the problem can be fixed remotely by adjusting non-volatile memory values using the Remote Interactive Communications (RIC) network or other similar communications network between the host computer and the defective system reprographic machine.
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