US Patent No: 5,375,161

Number of patents in Portfolio can not be more than 2000

Telephone control system with branch routing

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ATTORNEY / AGENT: (SPONSORED)
 

Importance

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Abstract

A method and apparatus for processing incoming telephone calls to a telephone control system. The apparatus includes a memory for storing electronic signals including signals representative of telephone network addresses and a processing unit for processing an incoming telephone call from a caller. Information is communicated by the processing unit to said caller indicating that the incoming call can be routed (e.g. branched) to any one of at least two telephone network destinations. The processing unit responds to the transmission by the caller of a command corresponding to the desired telephone network address by routing the incoming call to the telephone network address corresponding to the command transmitted by said caller.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
ASPECT COMMUNICATIONS CORPORATIONSAN JOSE, CA121

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Epler, Frederick A Issaquah, WA 27 1431
Fuller, Robert M Helen, GA 33 1601
Manowski, Maxwell E Enumclaw, WA 22 1129

Cited Art

Patent Info (Count) # Cites Year
 
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4,825,193 Acknowledge back pager with adaptive variable transmitter output power 85 1988
4,875,038 Frequency division multiplexed acknowledge back paging system 190 1988
4,882,579 Code division multiplexed acknowledge back paging system 156 1988
4,868,560 Voice paging system providing deferred paging capability 126 1988
4,941,203 Two-way radio communication system having selectable operating modes 42 1989
 
BELL TELEPHONE LABORATORIES, INCORPORATED (7)
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4,277,649 Method and apparatus for screening telephone calls 301 1980
4,313,035 Method of providing person locator service 415 1980
4,578,540 Telecommunications systems 189 1982
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4,922,490 Telephone station set 94 1988
 
HASHIMOTO CORPORATION (3)
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ASPECT COMMUNICATIONS CORPORATION (2)
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5,109,405 Automated call screening 172 1990
 
HITACHI TELECOM TECHNOLOGIES, LTD. (2)
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AMTEL COMMUNICATIONS, INC. (1)
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ASPECT TELECOMMUNICATIONS CORPORATION (1)
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AVAYA TECHNOLOGY CORP. (1)
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CARD-O-MATIC PTY. LIMITED (1)
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EC CORPORATION (1)
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FORWARD TECHNOLOGIES LLC (1)
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GILBARCO INC. (1)
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GOULD INC. (1)
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NEC CORPORATION (1)
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OPCOM, SUNNYVALE, CA., A CORP. OF CA. (1)
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PHONE BASE SYSTEMS INC. (1)
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RACAL RESEARCH LIMITED (1)
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SAKURA TELECOMMUNICATIONS, INC. (1)
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Teloc R & D Ltd. (1)
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TEXAS INSTRUMENTS INCORPORATED (1)
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WOLF; SHERMAN (1)
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Other [Check patent profile for assignment information] (4)
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4,591,664 Multichannel interactive telephone answering apparatus 141 1982
4,752,951 Method of providing location dependent person locator service 160 1985

Patent Citation Ranking

Forward Cites

Patent Info (Count) # Cites Year
 
AT&T CORP. (23)
5,649,003 Method in a communications systems for providing an out-of-band signaling response based on predetermined conditions 9 1995
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5,937,354 In-building and out-of-building personal reach communications system 2 1996
5,875,401 Method and apparatus for initiating wireless messages 58 1996
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6,603,973 Call redirection system 36 1997
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7,120,139 Broadband cable telephony network architecture IP ITN network architecture reference model 81 1999
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6,917,610 Activity log for improved call efficiency 46 1999
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6,816,469 IP conference call waiting 72 1999
6,775,267 Method for billing IP broadband subscribers 173 1999
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6,728,239 Scaleable network server for low cost PBX 28 1999
6,690,675 User programmable fail-proof IP hotline/warm-line 30 1999
6,680,935 Anonymous call rejection 39 1999
6,678,265 Local number portability database for on-net IP call 50 1999
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WIRELESS SCIENCE, LLC (20)
8,099,046 Method for integrating audio and visual messaging 1 2004
7,277,716 Systems and methods for delivering information to a communication device 16 2005
7,376,432 Paging transceivers and methods for selectively retrieving messages 1 2005
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8,107,601 Wireless messaging system 2 2006
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7,843,314 Paging transceivers and methods for selectively retrieving messages 1 2006
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8,355,702 System and method for delivering information to a transmitting and receiving device 0 2011
 
ASPECT COMMUNICATIONS CORPORATION (12)
5,673,299 Adjunct controller for a telephone system 47 1994
5,588,037 Remote access telephone control system 69 1994
6,201,950 Computer-controlled paging and telephone communication system and method 28 1994
5,752,191 Telephone control system which connects a caller with a subscriber AT A telephone address 110 1994
6,021,190 Method and apparatus for receiving and processing an incoming call 42 1994
6,067,443 Communicator for a telephone system 6 1995
6,026,153 Personal communicator telephone system 35 1995
5,924,016 Control and monitoring apparatus and method for a telephone system 65 1995
5,694,453 Method and apparatus for processing telephone calls and delivering information about the calls to a pager 48 1995
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6,453,164 Intelligent telephone control system which allows subscribers to remotely control a plurality of call handling utilities 30 1998
 
INTELLECT WIRELESS INC. (12)
7,426,264 Method and apparatus for improved personal communication devices and systems 69 1996
7,142,846 Method and apparatus for improved paging receiver and system 11 2001
7,251,318 Method and apparatus for improved personal communication devices and systems 18 2001
7,266,186 Method and apparatus for improved paging receiver and system 84 2001
7,349,532 Picture and video message center system 9 2003
7,305,076 Method and apparatus for improved paging receiver and system 4 2003
7,310,416 Method and apparatus for improved personal communication devices and systems 7 2005
7,286,658 Method and apparatus for improved personal communication devices and systems 9 2005
7,257,210 Picture phone with caller id 24 2005
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SECURUS TECHNOLOGIES, INC. (12)
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6,611,583 Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access 29 1998
6,665,380 Inmate messaging system and method 30 1999
6,763,099 Advanced three way call detection system and method using spread spectrum techniques 17 1999
6,668,045 Message screening, delivery and billing system 31 2000
6,920,209 Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access 24 2002
7,248,680 Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access 2 2003
7,899,167 Centralized call processing 4 2003
8,000,269 Call processing with voice over internet protocol transmission 0 2004
7,916,845 Unauthorized call activity detection and prevention systems and methods for a Voice over Internet Protocol environment 0 2006
7,529,357 Inmate management and call processing systems and methods 12 2007
8,340,260 Inmate management and call processing systems and methods 0 2009
 
BRIGHT SUN TECHNOLOGIES (10)
7,003,087 Intelligent call screening system 60 2003
6,999,577 Multi-user call waiting 4 2003
7,295,660 Telemarketer screening 12 2003
7,260,205 Call waiting using external notification and presence detection 10 2003
7,412,050 Conference calls via an intelligent call waiting interface 16 2004
7,602,895 Dynamic call response system 14 2004
7,894,588 Telephone call handling list for multiple users 1 2004
8,094,800 Call treatment based on user association with one or more user groups 0 2007
8,130,931 Call waiting using external notification and presence detection 0 2007
8,406,409 Treatment of electronic communications based on user association with one or more online groups 0 2012
 
PARUS HOLDINGS, INC. (8)
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6,807,257 Computer, internet and telecommunications based network 33 1999
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AT&T INTELLECTUAL PROPERTY I, L.P. (7)
7,769,392 Method and system for forwarding wireless communications 3 2003
7,657,014 Call screening method and apparatus 1 2004
7,941,130 System and method for using location information to execute an action 1 2006
7,822,433 Communications system having pre-defined calling groups 0 2007
7,561,870 Outgoing call handling system and method 0 2007
7,885,657 System and method of transitioning between cellular and voice over internet protocol communication 0 2009
8,027,700 Method and system for forwarding communications 0 2010
 
YOLAB NETWORKS, L.L.C. (7)
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6,795,532 Single telephone number access to multiple communication services 3 1999
6,792,084 Single telephone number access to multiple communications services 1 1999
6,748,054 Single telephone number access to multiple communications services 25 1999
6,389,117 Single telephone number access to multiple communications services 34 1999
7,573,995 Single telephone number access to multiple communications services 1 2003
8,175,245 Single telephone number access to multiple communications services 0 2010
 
BERTRUM TECHNOLOGIES LLC (6)
7,353,018 Enhanced wireless handset, including direct handset-to-handset communication mode 12 2003
7,693,542 Enhanced wireless handset, including direct handset-to-handset communication mode 3 2004
7,885,684 Enhanced wireless handset, including direct handset-to-handset communication mode 2 2010
8,019,381 Enhanced wireless handset, including direct handset-to-handset communication mode 2 2011
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8,346,169 Enhanced wireless handset, including direct handset-to-handset communication mode 0 2012
 
CONVERGYS CUSTOMER MANAGEMENT DELAWARE LLC (6)
5,867,562 Call processing system with call screening 193 1996
6,188,751 Call processing system with call screening 99 1998
7,035,384 Call processing system with call screening 15 2000
6,975,708 Call processing system with call screening 15 2000
7,215,744 Call processing system with call screening 29 2006
7,443,963 Call processing system with call screening 0 2007
 
BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (5)
5,588,042 Interactive roamer contact system for cellular mobile radiotelephone network for automatically initiating a communication with an autonomously registering cellular mobile radiotelephone 81 1995
6,871,064 Outgoing call handling system and method 5 2000
6,807,256 Call screening method and apparatus 6 2000
8,243,898 Call screening method and apparatus 1 2009
8,402,117 Anonymous location service for wireless networks 0 2011
 
SHORETEL, INC. (5)
7,180,889 Personal control of address assignment and greeting options for multiple BRG ports 16 1999
6,937,713 IP call forward profile 63 1999
6,687,360 Personal IP follow-me service 59 1999
6,671,262 Conference server for automatic x-way call port expansion feature 84 1999
8,054,963 System with call forward profile 0 2009
 
MCI COMMUNICATIONS CORPORATION (4)
6,587,867 Internet-based subscriber profile management of a communications system 37 1997
6,931,116 Multiple routing options in a telecommunications service platform 8 1997
6,330,079 Integrated voicemail and faxmail platform for a communications system 82 1997
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SOLOPOINT, INC. (4)
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FACEBOOK, INC. (3)
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7,440,562 Phone line supervisory controls 1 2007
 
HTC CORPORATION (3)
6,813,499 Providing location data about a mobile entity 12 2001
7,027,820 Location data validation by static entities receiving location data items by short-range communication 1 2002
6,614,393 Location data dissemination and reception for entities having short-range receivers 0 2002
 
INDEPENDENCE MANZANAR LLC (3)
5,548,636 Method and apparatus for providing user controlled call management services 214 1995
5,668,862 Method and apparatus for providing user controlled call management services 76 1996
6,236,716 Call parking and paging system and method of operation 7 1998
 
PALM, INC. (3)
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QWEST COMMUNICATIONS INTERNATIONAL INC. (3)
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5,754,630 System and associated method for multiple extension routing via an advanced intelligent network (AIN) 32 1996
5,757,899 Call screening using subscriber specified timers and schedules 41 1997
 
SBC KNOWLEDGE VENTURES, L.P. (3)
7,403,793 Enhanced wireless handset, including direct handset-to-handset communication mode 25 2003
7,616,950 Call forwarding control device and method of call management 1 2003
7,577,427 System and method of transitioning between cellular and voice over internet protocol communication 6 2003
 
SBC PROPERTIES, L.P. (3)
7,092,501 Method and apparatus for providing prepaid local telephone services 3 1999
6,785,372 Method and apparatus for providing prepaid local telephone services in metered states 13 2000
7,110,512 Method and apparatus for providing prepaid local telephone services 4 2003
 
SBC TECHNOLOGY RESOURCES, INC. (3)
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UREACH TECHNOLOGIES, INC. (3)
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5,566,236 System and method for re-establishing a disconnected telephone communication 112 1996
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WEST CORPORATION (3)
6,862,343 Methods, apparatus, scripts, and computer readable media for facilitating secure capture of sensitive data for a voice-based transaction conducted over a telecommunications network 16 2002
7,739,326 System, method, and computer readable media for confirmation and verification of shipping address data associated with transaction 0 2008
8,239,444 System, method, and computer readable media for confirmation and verification of shipping address data associated with a transaction 0 2010
 
ALCATEL N.V. (2)
5,555,292 Pabx with voice mail device 8 1995
5,974,125 Telephone exchange with a further unit 0 1997
 
ASPECT TELECOMMUNICATIONS CORPORATION (2)
6,026,156 Enhanced call waiting 53 1998
6,332,082 Personal communicator telephone system 21 1999
 
HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P. (2)
7,305,212 Message passing to a known location 1 2001
7,026,983 Location data diffusion and location discovery 5 2001
 
JASPER WIRELESS LLC (2)
5,724,409 Speed forwarding system for personal number communications system 23 1994
6,301,349 Method and system to connect an unanswered forwarded communication directly to a voice mail service 32 1998
 
LUCENT TECHNOLOGIES INC. (2)
5,794,143 Method and apparatus for facilitating the ultimate making of wireless calls to unavailable wireless telephones 11 1996
6,128,376 Change of equal access carrier notification 8 1997
 
NEC CORPORATION (2)
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5,765,110 Cellular telephone with wire connection function 4 1997
 
RPX CORPORATION (2)
6,128,382 System and method for enabling a caller to selectively leave a message on a telephone without ringing the telephone 8 1997
6,275,577 Call handling 15 1998
 
SAMSUNG ELECTRONICS CO., LTD. (2)
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6,055,300 System and method for forwarding a message left on a telephone by a caller to one or more telephone numbers 3 1997
 
TELECOMMUNICATION SYSTEMS, INC. (2)
7,430,425 Inter-carrier digital message with user data payload service providing phone number only experience 4 2006
7,890,127 Inter-carrier messaging service providing phone number only experience 5 2008
 
VIA TECHNOLOGIES, INC. (2)
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7,325,125 Computer system for accessing initialization data and method therefor 1 2003
 
ALCATEL-LUCENT USA INC. (1)
7,751,855 Private routing control numbers 0 2005
 
AMICK, JOHN KENNETH (1)
6,088,437 Call processing system, method and computer program product 28 1999
 
ANDERS TRELL TRUST (1)
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AOL INC. (1)
8,358,762 Conference calls and meetings via electronic messaging interface 0 2005
 
APPLE INC. (1)
5,909,648 Network interface and method for providing complete reception of data 6 1996
 
AT&T BLS INTELLECTUAL PROPERTY, INC. (1)
7,280,821 Outgoing call handling system and method 2 2004
 
AT&T IPM CORP. (1)
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AT&T WIRELESS SERVICES, INC. (1)
7,356,137 Method and system for signaling presence of users in a multi-networked environment 31 2001
 
BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY (1)
6,192,231 Telephone apparatus 25 1998
 
CDC PROPRIETE INTELLECTUELLE (1)
5,920,803 Method and apparatus for message delivery in a communication system having orbiting transmitters 3 1997
 
COCYTUS LIMITED LLC (1)
5,991,367 Telephone call screener 25 1998
 
COMCAST CABLE HOLDINGS, LLC (1)
7,940,746 Method and system for locating a voice over internet protocol (VoIP) device connected to a network 3 2004
 
COMCAST IP HOLDINGS I, LLC (1)
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DESTA RESOURCES (1)
7,068,776 Method and system for routing calls to desire discount telephone services 0 2000
 
DP TECHNOLOGIES, INC. (1)
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ERICSSON INC. (1)
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General Motor LLC (1)
8,374,331 Method and device for remotely routing a voice call 0 2005
 
GENERAL MOTORS LLC (1)
6,904,141 Method and device for remotely routing a voice call 3 2001
 
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. (1)
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GLENAYRE ELECTRONICS, INC. (1)
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HITACHI, LTD. (1)
5,838,770 Portable telephone system 10 1996
 
INTEGRATED TELECOM SOLUTIONS, INC. (1)
6,038,451 Location based method of and system for forwarding wireless telephone calls 89 1997
 
INTELLECTUAL VENTURES I LLC (1)
5,511,111 Caller name and identification communication system with caller screening option 304 1993
 
INTELLECTUAL VENTURES II LLC (1)
5,537,467 Method for forwarding a call to a temporarily utilized portable telephone 67 1994
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (1)
5,436,963 Telephone answering method and apparatus 55 1995
 
ISLIP TECHNOLOGIES LLC (1)
5,918,179 Communication system and method using two-way paging to provide call control 20 1995
 
KARO MILLENNIUM J.P., L.L.C. (1)
6,714,519 Communications availability 63 2001
 
MARSHALL PATENT HOLDINGS, LLC (1)
5,790,636 Telephone travel card system under the control of its customers 83 1994
 
MCI WORLDCOM, INC. (1)
6,018,575 Direct distance dialing (DDD) access to a communications services platform 37 1997
 
MCI, LLC (1)
7,180,990 Prepaid telephone calling card with message recording capability 3 1999
 
MOTOROLA MOBILITY LLC (1)
5,475,735 Method of providing wireless local loop operation with local mobility for a subscribed unit 160 1993
 
NYNEX SCIENCE & TECHNOLOGY, INC. (1)
6,188,907 Enhanced telephone communication methods and apparatus incorporating pager features 9 1997
 
PARALLEL COMMUNICATIONS, INC. (1)
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ROHM CO., LTD. (1)
5,862,473 Relay apparatus for pagers 0 1996
 
SCIENCE DYNAMICS CORPORATION (1)
7,505,406 Public telephone control with voice over internet protocol transmission 9 2001
 
SECURUS TECHNOLOGIES HOLDINGS, INC. (1)
7,889,847 Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access 6 2006
 
SIEMENS AKTIENGESELLSCHAFT (1)
6,760,585 Private user mobility (PUM) update and private integrated services network PUM alternative identifier translator (PP-AIT) system and methods 4 2000
 
SONOMA SYSTEMS (1)
6,681,001 Computer integrated telecommunications systems and methods 19 1998
 
STENTOR RESOURCE CENTRE INC. (1)
5,999,611 Subscriber interface for accessing and operating personal communication services 194 1996
 
SUBSCRIBER SOLUTION, INC. (1)
6,560,323 Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access 32 1997
 
SUBSCRIBER SOLUTIONS (1)
7,106,843 Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access 77 1998
 
TELEFONAKTIEBOLAGET LM ERICSSON (PUBL) (1)
6,134,433 System and method of forwarding data calls in a radio telecommunications network 66 1997
 
TIDE ACQUISITION CORPORATION, A DELAWARE CORPORATION (1)
6,587,555 Virtual PBX 14 2000
 
TRIMBLE NAVIGATION LIMITED (1)
7,738,878 Method for obtaining location information of a mobile unit using a wireline telephone number 2 2000
 
U S WEST TECHNOLOGIES, INC. (1)
5,802,157 Method and apparatus for controlling outgoing calls on a telephone line 75 1996
 
UNITED STATES ADVANCED NETWORK, INC. (1)
5,619,556 Automated telecommunication peripheral system 10 1994
 
VELTRA REMOTE DE, L.L.C. (1)
5,793,859 Adaptive telephone number selection method and system 48 1995
 
VERIZON BUSINESS GLOBAL LLC (1)
6,891,942 Method and system for using caller preferences to direct special call handling 6 1999
 
VERIZON PATENT AND LICENSING INC. (1)
7,145,989 Pre-paid telephone calling card having an associated pre-recorded personal greeting 3 1998
 
VERIZON SERVICES CORP. (1)
7,831,029 Single telephone number access to multiple communications services 1 2003
 
WEBLEY SYSTEMS, INC. (1)
7,516,190 Personal voice-based information retrieval system 3 2001
 
WORLDCOM, INC. (1)
6,493,438 Direct distance dialing (DDD) access to a communication services platform 12 1999
 
WORLDWIDE SEMICONDUCTOR MANUFACTURING CORP. (1)
7,088,801 Single telephone number access to multiple communications services 1 1999
 
Other [Check patent profile for assignment information] (3)
5,651,053 Telephone call screening 73 1995
6,950,019 Multiple-triggering alarm system by transmitters and portable receiver-buzzer 36 2000
8,107,600 High volume call advertising system and method 0 2006