Customer feedback device on a machine console
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Feb 21, 1995
Grant Date -
N/A
app pub date -
Dec 2, 1993
filing date -
Dec 2, 1993
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A method of notification to a remote customer support service in response to an operator's dissatisfaction with either machine performance or copy quality is initiated by the operator pressing a dialog button on the console of the machine to start an interactive feedback session through the machine interface. The button signals notification to a remote station. The remote location interacts with the operator to remove the source of dissatisfaction with the help of the operator, through an automated adjustment of machine control parameters or dispatch of a service technician.
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Family
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