System, data processing method and program to provide a programmable interface between a workstation and an archive server to automatically store telephone transaction information

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United States of America Patent

PATENT NO 5402474
SERIAL NO

08226231

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A system, data processing method and program provide a programmable interface between a workstation and an archive server to automatically store information derived from a telephone transaction. The archive server stores a data base of records having a plurality of category fields for information derived from the telephone transaction. A host access table stored in a memory in the workstation, contains programmable commands. An interface program stored in the workstation memory executes the commands in the host access table, to perform interfacing functions between a host computer and the telephone network and to perform interfacing functions between the workstation and the archive server.

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Patent Owner(s)

  • GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Gursahaney, Suresh K Gaithersburg, MD 5 649
Mandato, Frank E Damascus, MD 1 269
Miller, Steven K Germantown, MD 5 707

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