System for providing proactive call services utilizing remote monitors
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United States of America Patent
Stats
-
May 9, 1995
Issued Date -
N/A
app pub date -
Jul 9, 1992
filing date -
May 16, 1990
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A proactive call services system serving as a new node or switching network within a closed subsystem is disclosed. Remote monitors provide information necessary to allow the provision of enhanced services to the closed subsystem, which may be a telephone operator position system (TOPS) switch of a public switched network (PSN). The proactive call services system includes a network interface, voice interface, call processing platform (CPP), link platform and monitors integrated with the PSN. The system gathers information as the TOPS switch processes a call, and with this information offers additional proactive call services to the caller.
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