Importance

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Abstract

An administration system for a switched telephone network which includes an attendant station for receiving service requests, a Service Order Processing (SOP) system for creating and distributing service orders for processing by downstream processing systems, and Adjunct Processor (AP) having storage for storing data including Living Unit (LU) data, network facility data and Telephone Number (TN) data, the foregoing system being used to perform the steps of receiving a request for service at the attendant station, determining the reason for the request and customer information, using the customer information to determine from the AP the facility and services available, selecting a TN from the AP, determining if the service request is eligible for handling by the AP, if not eligible issuing a service order and processing it in the current fashion, if eligible initiating processing by the AP, determining in the AP whether Work and Force Administration (WFA) action is necessary, and if so, preparing and dispatching a message to WFA, determining in the AP whether a Memory Administration System (MAS) is involved and, if so, creating a Translation Packet (TP) and sending the TP to the MAS, creating a Recent Change (RC) message in response to the TP and dispatching the message to the switch, updating the data in the AP in response to confirmation of completion of the WFA action and the switch translation, generating and dispatching a completion message from the AP to the SOP, and preparing a completed service order for distribution and distributing the same.

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First Claim