System for integrating a stand alone inbound automatic call distributor and a outbound automatic call dialer
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United States of America Patent
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Jun 13, 1995
Grant Date -
N/A
app pub date -
Feb 23, 1993
filing date -
Feb 23, 1993
priority date (Note) -
In Force
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Abstract
An automatic call distributor system and an automatic call dialer system that are integrated so that each system has its own set of dedicated agents and the combined integrated system has a set of universal agents that can be switched between systems.
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Cited Art Landscape
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