Interface for handling event messages generated by telecommunications switches with automatic call distribution capability
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United States of America Patent
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Jul 25, 1995
Grant Date -
N/A
app pub date -
May 5, 1994
filing date -
May 5, 1994
priority date (Note) -
In Force
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Abstract
An automatic call distribution (ACD) interface unit (AIU) which receives event messages generated by different telecommunication switches and forwards corresponding event messages to management of information system (MIS) processors. The AIU insures the uniqueness of identification codes by substituting a modified identification code when event messages destined for a single MIS processor are generated by two or more telecommunication switches.
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