
US Patent No: 5,448,633
Number of patents in Portfolio can not be more than 2000
Telecommunications system for controlling access to a destination
Stats
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Sep 5, 1995
Issued date -
Mar 30, 1994
filing date -
08/220,761
serial no -
In Force
status
Importance
Abstract
The present invention is a telecommunications system for allowing a business to control customer service. The system is comprised of a switching network and an enhanced services platform. Calls from the customer to the business are routed to the enhanced services platform by the switching network. Using codes acquired from the customer and the switching network, the enhanced services platform identifies a program specified by the business and also retrieves customer information. The information contains an account of telecommunications available, and the customer is connected to the business as long as a pre-determined amount is in the account. Action is taken when a second pre-determined amount remains. The customer is allowed to refresh the account and the enhanced services platform is capable of collecting information from the customer as a pre-requisite to customer service.
First Claim
Related Publications
International Classification(s)
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Cited Art
| Patent Info | (Count) | # Cites | Year |
|---|---|---|---|
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| 4,191,860 Data base communication call processing method | 386 | 1978 | |
| 4,611,094 Method for customer definable telephone capability | 336 | 1983 | |
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| 4,706,275 Telephone system | 290 | 1985 | |
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| 5,164,983 Telemarketing complex performance management system | 148 | 1991 | |
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| 5,181,238 Authenticated communications access service | 165 | 1989 | |