Automatic call distribution system with emergency conferencing and method
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United States of America Patent
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Sep 19, 1995
Grant Date -
N/A
app pub date -
Feb 12, 1993
filing date -
Feb 12, 1993
priority date (Note) -
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status (Latency Note)
Importance
Abstract
An automatic call distributor (10A) with a multiport switch (12) which selectively interconnects agent telephonic units (18) of an internal telephonic network with an external telephonic unit (22) of an external telephonic network (24) and having at least one conference telephonic unit 20 interconnected with a port of the switch, an emergency key (40) on the agent unit (18) for requesting the ACD (10A) to automatically outdial and establish a two way voice path connection between another internal telephonic unit (20) and the requesting agent unit (18) to create a conference call. A memory (14) automatically stores information concerning conference calls.
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