Subscriber call routing processing system

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 5452350
SERIAL NO

07848247

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A method is described for routing calls outside of a carriers network based on characteristics of the call, the attributes of the caller, the status of subscriber-provided resource, and the status of network telephone provided facilities. Information about the call and the caller's identification is sent from the public switched telephone network to a subscriber call routing processor. The carrier is directed by the routing processor to route the call to the subscriber's resource best able to handle the call. Information about the call and the business relationship the caller has with the subscriber is used by the routing processor to determine which type of resource is needed to handle the call. The routing processor then chooses the particular resource of that type to which the call is to be routed based on the current status of the resource, the status of the network-provided facilities, and the criteria established by the subscriber for selecting between alternative resources. Resource types may include any PSTN terminations, including automatic call distributors, audio response units, modems, and individual stations. The routing processor may also send information to the carrier to be delivered to the subscriber resource to assist in handling the call.

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Patent Owner(s)

Patent OwnerAddress
INTERNATIONAL BUSINESS MACHINES CORPORATIONNEW ORCHARD ROAD ARMONK NY 10504

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bonkowski, Edward F Wheaton, IL 4 240
Dalsky, Joel D Hoffman Estates, IL 5 253
Pannell, Dean R St. Charles, IL 1 232
Reynolds, Henry S Glendale Heights, IL 2 292
Schmidt, Joyce J Schaumburg, IL 1 232

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