Subscriber call routing processing system
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United States of America Patent
Stats
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Sep 19, 1995
Issued Date -
N/A
app pub date -
Mar 9, 1992
filing date -
Mar 9, 1992
priority date (Note) -
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Abstract
A method is described for routing calls outside of a carriers network based on characteristics of the call, the attributes of the caller, the status of subscriber-provided resource, and the status of network telephone provided facilities. Information about the call and the caller's identification is sent from the public switched telephone network to a subscriber call routing processor. The carrier is directed by the routing processor to route the call to the subscriber's resource best able to handle the call. Information about the call and the business relationship the caller has with the subscriber is used by the routing processor to determine which type of resource is needed to handle the call. The routing processor then chooses the particular resource of that type to which the call is to be routed based on the current status of the resource, the status of the network-provided facilities, and the criteria established by the subscriber for selecting between alternative resources. Resource types may include any PSTN terminations, including automatic call distributors, audio response units, modems, and individual stations. The routing processor may also send information to the carrier to be delivered to the subscriber resource to assist in handling the call.
First Claim
Family
- 15 United States
- 10 France
- 8 Japan
- 7 China
- 5 Korea
- 2 Other
Patent Owner(s)
- INTERNATIONAL BUSINESS MACHINES CORPORATION;ADVANTIS
International Classification(s)
Inventor(s)
Inventor Name | Address | # of filed Patents | Total Citations |
---|---|---|---|
Bonkowski, Edward F | Wheaton, IL | 5 | 247 |
Dalsky, Joel D | Hoffman Estates, IL | 5 | 274 |
Pannell, Dean R | St. Charles, IL | 1 | 236 |
Reynolds, Henry S | Glendale Heights, IL | 2 | 297 |
Schmidt, Joyce J | Schaumburg, IL | 1 | 236 |
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Fee | Large entity fee | small entity fee | micro entity fee |
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Surcharge after expiration - Late payment is unavoidable | $700.00 | $350.00 | $175.00 |
Surcharge after expiration - Late payment is unintentional | $1,640.00 | $820.00 | $410.00 |
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